What’s New in Convocore: Faster Voice AI, Smarter Workflows, and Full SIP Capability

Running an AI agency is an amazing journey. You get to solve real problems for businesses every single day.

But to be honest, the tech world moves fast, and to stay ahead, you need tools that are not just powerful but also smart, flexible, and easy to use.

Also, you need your AI Agents to feel less like robots and more like humans. That’s the goal, right?

This builds trust so your clients forget they’re talking to an AI Agent and just feel like they’re getting fantastic and instant service.

This is where tools like Convocore come into the scene, and with the latest updates, it changes everything.

These new changes aren’t just small tweaks. They are massive improvements designed to make your AI Agents smarter, your integrations smoother, and your clients happier.

Let’s have a look at them one by one.

Gemini Native Voice AI

Imagine a potential customer calls your client’s landscaping business after working hours, and they’re frustrated because their last contractor did a bad job.

In this case, they’re not just asking for a service; they’re upset and telling you all about their bad experience, so a robotic automated system would just make them angrier.

But what if the voice that answered was calm, understanding, and expertly guided the conversation?

This is the magic of the new Gemini Native Voice AI feature within Convocore. This isn’t just a text-to-speech reader; this is an upgrade that makes your AI Agents sound more natural.

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First, it’s incredibly fast and smart. The update is “optimized for tool use with low latency.” In simple terms, this means when your AI Agent needs to look up an appointment slot or check a price, there’s no awkward, long pause. The conversation flows naturally, just like it would with a person. This low latency is crucial for building trust — customers won’t be left wondering if the call dropped.

Second, you now have a choice of 30 professional voices. But it goes far beyond just picking a nice voice. These AI Agents have sentiment understanding. They can hear the tone in a customer’s voice — whether they’re happy, upset, confused, or in a hurry — and adjust their own tone to match. Therefore, a frustrated caller gets a more empathetic and patient response. An excited caller gets a more energetic and cheerful AI Agent. This emotional intelligence is what separates a good AI Agent from a great one.

Third, the multi-language support is a game-changer for businesses that serve diverse communities. Your AI Agents can now speak multiple languages, and they can also mimic the perfect local accent. It shows your client cares about their customers and their community.

Finally, the call pacing is dynamic, which means the AI Agent won’t sound like it’s reading a script at the same speed for every single call. It can slow down when explaining complex details or speed up slightly when it senses the customer is in a rush, and for this, it uses the context of the conversation to make the adjustments. This dynamic pacing makes the interaction feel less like a transaction and more like a real conversation.

For your AI agency, this means you can now promise your clients more than just answered calls. You can promise them meaningful conversations that make their business look good, all handled by sophisticated AI Agents.

Seamless Integrations and a Smarter Dashboard

You onboarded your new client because you have powerful AI Agents, and they’re excited to get started.

But then comes the tricky part: the setup. Traditionally, this might involve a lot of technical back-and-forth, confusing app connections, and a dashboard that looks like it was made for an IT engineer, not a business owner.

Now the latest Convocore updates smash these old barriers with two powerful improvements: the new Integrations Tab and a completely refreshed Client Dashboard.

#1. Integrations Tab

Now you have the Google Calendar App in your agency’s name, which means it is fully branded as your own app, and that too without any trace of Convocore.

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Imagine this: Your client is a busy marketing consultant. You show them a demo of your AI Agent that can book meetings. Instead of directing them to a generic third-party site, you can now say, “Just log into your own Google Calendar, and you’ll see our new scheduling app right there, with your company’s logo and name.” They can install it in one click and immediately start using a live AI Agent demo with their own calendar. This happens in seconds, directly from your agency’s dashboard.

It makes you look incredibly professional. This will make an impact on the client that he/she is going to think they aren’t just buying an AI Agent from you; they are deploying a seamless piece of their own tech stack, powered by your expertise and the robust Convocore engine.

#2. Client Dashboard Improvements

This is all about making the daily experience of using your AI Agents smooth and intuitive.

Your client gets to see the enhanced typing indicators and drag-and-drop functionalities in their dashboard that improve user experience(UX). It means the interface feels responsive and modern, not clunky.

Moving items around, setting up workflows, and managing conversations becomes as easy as using a popular consumer app. This might seem like a small thing, but a polished dashboard builds subconscious trust. It tells your client that the sophisticated AI Agents working for them are backed by an equally sophisticated management system.

Furthermore, with multi-channel file support, your clients can easily upload and use various files — images, documents, spreadsheets — to share information.

This flexibility ensures that the AI Agents built on Convocore can handle the messy, real-world data that every business has.

Here’s one more feature that sales-driven businesses will love: the new ability to send emails automatically when a lead is captured via voice.

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For example, suppose a Convocore AI Agent is answering a call for a real estate agent. The AI Agent qualifies the lead and gets their contact info. The moment that call ends, the potential homebuyer automatically receives a personalized email from the agent with more property details and a calendar link. This instant follow-up can dramatically increase the conversion rates and make your service unmatched.

These updates in integration and dashboard design mean you spend less time on technical support and more time on strategic growth.

SIP Trunking and Enhanced Communications

As your AI agency grows, you need two things above all else: flexibility and reliability.

Your clients rely on you because they believe you’re the expert, and that means you should have the best tools to fulfill your clients' expectations.

So you also need to ensure that the handoff from your AI Agents to human team members is so smooth that the customer never feels a bump in the road.

For this, Convocore introduced SIP Trunking (now in Public Beta) and a suite of Enhanced Notifications & Handoffs.

#1. SIP Trunking

For a long time, many platforms might lock you into using one specific telephony provider, like Twilio. While Twilio is great, what if your client already has a preferred provider they’ve used for years? Or what if you find a provider that offers better rates or more reliable service in a specific region?

But with Convocore’s new SIP Trunking feature, you can “Add your own SIP trunk.”

In simple terms, a SIP trunk is just a virtual phone line. This update means you now have the freedom to connect Convocore to hundreds of different telephony providers from around the world. You can assign phone numbers directly to your AI Agents, giving you and your clients complete control over the calling infrastructure.

This is a huge win for your agency because now you can tailor the phone service to each client’s unique needs. This level of control, powered by Convocore, makes your service incredibly flexible and professional.

It shows your clients that you have the expertise to build a custom solution that fits their exact business, not just a one-size-fits-all package.

#2. Enhanced Notifications & Handoffs

Now, let’s talk about what happens when an AI Agent has done its job perfectly — it has qualified a lead, answered basic questions, or scheduled an appointment — but the conversation needs a human touch. This moment of “handoff” is critical. If it’s handled poorly, it can undo all the good work the AI Agent just did.

The Enhanced Notifications & Handoffs feature in Convocore ensures this process is seamless. The improved email notifications for clients and end-users mean everyone is kept in the loop instantly and clearly.

For example, when a Convocore AI Agent for a law firm identifies a potential new client with a serious case, it can instantly notify the lead attorney via a detailed email with a recording of the conversation. At the same time, the potential client receives a polite email confirming the next steps and who will be contacting them.

But the magic doesn’t stop there. One of the most powerful new features is the automated email reminders to continue chats with human agents.

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Imagine a website visitor starts a text chat with a Convocore AI Agent for a software company. The AI Agent answers their questions, but the visitor has to leave suddenly. A few hours later, they received a friendly, automated email from a human sales rep saying, “I saw you were chatting with us earlier about our product. I’m here if you have any more questions!”

This brings potential customers back into the conversation; otherwise, that lead could be lost.

It makes the AI Agent and the human team feel like a single, cohesive unit, working around the clock for the client. This is the kind of sophisticated and automated workflow you get with Convocore, and it is simple to set up. This makes your AI Agents an even more valuable asset to your clients.

Conclusion: This is More Than an Update, It’s Your New Foundation

The world of AI is moving beyond simple chatbots and robotic call systems. Businesses don’t want to just “buy AI”; they want to buy solutions that are intelligent, seamless, and feel human.

They want to build stronger relationships with their customers, and they need partners who can make that happen.

These big Convocore updates are designed specifically to make you that partner.

This isn’t just a list of new features. It’s a complete toolkit for building the next generation of your AI agency. You now have the power to offer:

• Conversations that build trust with incredibly human-like AI Agents.
• A flawless, branded experience that makes your service an invisible, yet essential part of your client’s business.
• Total freedom and control over your technology stack.
• Smarter automation that bridges the gap between AI and human teamwork perfectly.

With Convocore as your foundation, you are no longer just selling a product but a sophisticated communication layer that transforms how your clients operate.

These AI Agents become their hardest-working employees, their most patient salespeople, and their most reliable customer service reps.

Your journey to building a more successful, more trusted, and more powerful AI agency starts now.

It’s time to stop just talking about the future of AI and start building it for your clients.

The power of Convocore is now in your hands. Use it to build something amazing.